Privacy Policy

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Privacy Policy

Effective Date: January 1st, 2026

Last Modified: May 4th, 2026

IMPORTANT NOTICE REGARDING SMS & DATA PRIVACY

Kiru Wellness Clinic Inc. does not share customer opt-in information, including phone numbers and consent records, with any affiliates or third parties for marketing, promotional, or any other purposes unrelated to providing our direct services. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

1. Information We Collect

We collect information to provide a better experience for our clients. This includes:

  • Personal Information: Name, email address, phone number, and any particulars you provide when requesting a quote, booking an appointment, or contacting us.

  • Consent Records: Timestamped records of your opt-in for SMS and email communications.

  • Usage Data: IP address, browser type, and behavioral metrics (captured via Microsoft Clarity and AdRoll).

2. How We Use Your Information

We use your feedback and data to:

  • Improve our website, clinic operations, and customer service.

  • Communicate with you regarding your inquiries, appointments, or services.

  • Present retargeting advertising based on your previous interactions (via AdRoll).

  • Monitor site security and prevent fraud.

3. SMS Messaging & Compliance

By opting into our SMS services, you agree to receive text messages related to your requests, including appointment reminders, clinic updates, and customer support.

  • Opt-In: You will only receive messages if you have explicitly provided consent.

  • Opt-Out: You may unsubscribe at any time by replying “STOP”. You will receive one final confirmation message.

  • Help: Reply “HELP” for assistance or contact us via our website.

  • Privacy: All text messaging originator opt-in data is kept strictly confidential and is excluded from all information-sharing categories with third parties/affiliates for marketing purposes.

4. Cookies, Analytics & Retargeting

We use specialized tools to understand user behavior and provide relevant content:

  • AdRoll: Advertising cookies are placed on your computer so we can understand your interests and present you with retargeting ads on other sites. These do not collect personal info like your name or email. You can opt out here: https://optout.networkadvertising.org/

  • Microsoft Clarity: We partner with Microsoft Clarity and Microsoft Advertising to capture how you interact with our site through heatmaps and session replays. For more details, see the Microsoft Privacy Statement.

5. Information Sharing & Disclosure

We do not sell, lease, or disseminate your personal information to third parties. We only share data with:

  • Support Subcontractors: Third-party vendors who assist in our direct operations (e.g., payment processing, appointment scheduling, or SMS delivery). These partners are contractually bound to protect your data.

  • Legal Requirements: If required by law or to protect the integrity of our site and clinic.

Note: The above categories exclude text messaging originator opt-in data; this information will not be shared with any third parties for any reason.

6. Data Security

We encrypt sensitive data and use industry-standard methods to protect your particulars. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.  We implement strict security measures, including encryption of data in transit and at rest, secure access controls, and regular security assessments to safeguard your personal and SMS information.

Occasionally, we may include links to third-party products or services. These sites have independent privacy policies. We have no responsibility for the content of these linked sites but welcome feedback to protect our site’s integrity.

8. Online Policy Only

This policy applies only to information collected through our website and not to information collected offline.

9. Changes to This Policy

If we decide to change our privacy policy, we will post those changes on this page.

10. Contact Us

If there are any questions regarding this privacy policy, you may contact us at:

Kiru Wellness Clinic Inc.

Email: hello@kirupsychotherapy.com

Website: https://kirupsychotherapy.com/

By using our site, you consent to our privacy policy.